60 day full money-back guarantee & return privilege
We want happy customers and letting you live with the product for more than a few days is the best way to know if you are going to be happy or not. All we ask is that you give the product proper consideration and talk with us regarding setup, tuning and integration into your playback system and home.
If after 45 days you decide the product is not what you had hoped it would be, and you paid the shipping to get it, we will pay return shipping and arrange to have the items picked up! If we paid for the product to be delivered to you return shipping is your responsibility.
If you send the product back before the 45 day mark or without first talking with us—we expect you to tap into our knowledge, experience and willingness to help—you will be subject shipping charges and a 20% handling and restocking fee.
If more than 60 days are needed, say you're also evaluating the competition or another component that has not yet made it to you, simply call or email us at anytime within the first 60 days for an extension of the satisfaction guarantee. Provided that your request is reasonable, we can extend the term to 90 days or even longer—we want you happy.
This guarantee assumes the product has not been abused. Guarantee does not cover loss, damage, shipping charges not agreed to or other shipping costs.
Products purchased directly from Zu Audio qualify for this program as do purchases through our eBay channel, Zu_Promos, unless otherwise specifically outlined. Zu products purchased second-hand and through channels outside Zu Audio do not qualify.
Custom orders, unless otherwise agreed to, are excluded from our 100% money-back guarantee. If you have commissioned a custom color or an unusual cable termination or format you may only receive a portion of the original amount back in refund, typically 80%.