Warranty

Zu products are designed and manufactured to the highest quality. However, if something does go wrong Zu will fix or replace the product free of charge.

All standard Zu cables have a limited lifetime warranty with the exception of the Mobius headphone cable which has a two-year limited warranty. Cable warranty does not cover misuse or broken connectors damaged from misalignment or over tightening. Limited lifetime warranty is available to the original purchaser only.

Zu loudspeakers have a five year limited warranty from date of purchase to original owner. If under normal home use you have any problems with drivers, cable, parts, cabinet, we are going to fix or replace the product. Loudspeaker warranty and service can usually be performed by the user, also known as DIY Service, in such cases Zu will provide full technical support, instructions usually including a DVD video, and any special tools. This provides faster repair of product reducing down time, minimizes handling hassle and damage potential to both Zu and you, and reduces shipping costs.

Zu loudspeaker finish warranty covers color fade, finish checking, and oxidizing. While every effort is made to ensure a perfect finish that will last a lifetime, this warranty does not cover damage from impact and abrasion; or seam / core construction visibilities in extreme high temperature / high humidity environments.

Zu phonograph cartridges have a limited two year materials and workmanship warranty. This warranty does not cover misuse or accident. It does not cover premature stylus wear from playing dirty records.

Zu products are designed to be used in temperature and humidity controlled environments, namely your home or office unless otherwise stated. Storage of Zu Audio products, particularly loudspeakers, in uncontrolled environment may cause damage to the product and will void the warranty.

If in the highly unlikely event that a Zu product arrives to you Dead On Arrival (D.O.A.), and after discussing it with a Zu tech, we will ship another of the same product at our expense and arrange for the D.O.A. product to be collected. If after inspection however we find that you have misrepresented a returned product’s condition, and that it was improperly handled or used, Zu will charge you for all damaged parts, labor, shipping and handling of the product.

Warranty does not apply to damage caused by operating the product outside the intended use, accident, another product, misuse, abuse, flood, fire, earthquake or any other external causes. Warranty does not cover damage caused by modification or service performed by anyone other than a Zu representative. Cosmetic damage is also excluded from warranty, as is all product that has any part of the Zu serial number removed.

When a product or part is exchanged the replacement becomes your property and the suspect or damaged part becomes Zu’s property. Parts provided by Zu must be used in products for which the warranty service is claimed.