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What you can expect if warranty service is needed Cable: exchange for new or at least functionally equivalent to the original cable product, or repair.
Loudspeakers: replacement of product or parts including user-serviceable parts, or repair.
Phonograph cartridges: exchange for new or at least functionally equivalent to the original product, or repair. If warranty becomes necessary, you must call or email for a Return Material Authorization (R.M.A.) number, or to arrange for user serviceable parts. This provides opportunity to assist in diagnosing the problem and helps us to schedule for rapid turnaround in the event that parts, service or repair is needed. Upon factory inspection of parts or product, warranty eligibility will be determined. While service options, parts availability and response times will vary, we do our best to keep you happy and strive for same day turnaround on cable problems, and one to three day turnarounds on phonograph and loudspeaker problems. Depending on the situation you may be responsible for shipping and other charges. International customers should know that Zu will comply with all applicable export / import laws and regulations, you may be responsible for custom duties, taxes, broker fees, freight, and other charges. When shipping of product or part is required, repackage the complete product, or part, in its original packaging. If you have any questions about packaging please call or email. Product damage caused from incorrect repackaging is not eligible for refund or warranty and the freight company may also reject your insurance claim. Until we have the product back in the shop and sign off that it is eligible, the product is still your property, we recommend you insure or declare the full value when shipping. We also recommend that you only ship with a freight company that has a good reputation and offers tracking and insurance for the full amount. 
Within the package you need to also include your contact information. ZU AUDIO, ATTENTION REFUND + RMA NUMBER
OGDEN COMMERCIAL INDUSTRIAL PARK
3350 S. 1500 W.
OGDEN, UT 84401
USA |
