Please call or email us for a return material authorization number. This provides opportunity to assist you and helps us to schedule for rapid turnaround of refund or service. Once an R.M.A. is obtained you must return the product to Zu within 14 days of the issuance of the number.
Return the complete product in its original packaging. If you have any questions about packaging please call or email us for assistance. Product damage caused from incorrect repackaging is not eligible for refund and the freight company may reject your insurance claim. Until we have the product back in the shop and sign off that it is eligible for refund, the product is still your property and responsibility.
We recommend you insure or declare the full value when shipping. We also recommend that you ship with a freight company that has a good reputation and offers tracking and insurance for the full amount.
Please include your contact information and reason for refund within the package. We appreciate any criticism of the product, company and service.
Address any and all packages to:
ZU AUDIO, ATTENTION REFUND + RMA NUMBER
3350 S. 1500 W.
OGDEN, UT 84401