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Payment Options Direct orders from within the United States may be payed for with Visa, MasterCard, Discover, American Express, PayPal, money order, bank check, personal check, bank wire, or cash. Note that product is not released without complete and cleared payments. Personal checks need to be process and will delay shipment a few days. 
Direct orders from outside the United States may be payed with PayPal if the account is verified with confirmed address, or by bank wire. Wire transfers need to follow these steps:
• contact Zu by email or telephone to coordinate your order
• confirm the invoice sent back to you is correct
• have your bank electronically transfer the total dollar amount of your order
Please allow for at least two business days for time differences and processing of your wire transfer as processing time varies among banking institutions. After funds have been sent from you we would encourage you to email us the time and date of origination and the wire transfer number. 
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When returning a product or part for service Please call or email us for a return material authorization number. This provides opportunity to assist you and helps us to schedule for rapid turnaround. Repackage the complete product using its original packaging. If you have any questions about packaging please call or email us for assistance. Product damage caused from incorrect repackaging is not eligible for refund and the freight company may also reject your insurance claim. Until we have the product back in the shop and sign off that it is eligible for refund, the product is still your property and responsibility, we recommend you insure or declare the full value when shipping. We also recommend that you only ship with a freight company that has a good reputation and offers tracking and insurance for the full amount. Within the package you need to also include your contact information and brief service note. ZU AUDIO, ATTENTION REFUND + RMA NUMBER
OGDEN COMMERCIAL INDUSTRIAL PARK
3350 S. 1500 W.
OGDEN, UT 84401
USA
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